Autobooking FAQ

What is autobooking?

Autobooking is a system that automatically books appointment slots for users based on their preferences. It uses a queue-based system to ensure fair distribution of slots, prioritizing users who have been waiting the longest.

How does the autobooking queue work?

When a slot becomes available, the system creates a queue based on user preferences
Users are prioritized based on their waiting time - older users are placed at the top of the queue
The system works to maximize booking success for users in the queue

How does the booking process work?

When a suitable slot becomes available:

The system attempts to book the slot automatically
If successful, you'll receive a notification
If unsuccessful, your request remains in the queue for the next available slot
The system continues to try booking slots that match your preferences

This error occurs when:

Your login session is inactive (no activity in the last 2 hours)
The system will automatically skip your request and move to the next person in queue
To resolve this, ensure you're logged in and active on the platform

Why did I get a "Slot Not Visible" error?

This is a normal occurrence when:

Another user successfully booked the slot before your request could be processed
The system is working as designed - only one user can get each slot
Your request remains in the queue for the next available slot

Are autobooking failures normal?

Yes, autobooking failures are a normal part of the system's operation. They indicate that:

The system is actively trying to book slots for users
The queue system is working as intended
The booking attempts are functioning correctly

What are the different types of autobooking failures?

There are several types of autobooking failures you might encounter:

No Login Found: Occurs when your login session is inactive (no activity in the last 2 hours)

Slot Not Visible: Occurs when the slot was booked by another user before your request could be processed
Slot Already Booked: Occurs when the slot was booked by another user

Remember that these failures are normal and often indicate that the system is working as designed. Each failure type helps the system adjust and try again with the next available slot.

What should I do if autobooking fails?

If you receive a specific error message:

Note down the exact error message you received
Contact support with the error message to get more detailed information about why the failure occurred in your specific case
Ensure your login session is active
Verify that your preferences are correctly set
Be patient as the system works through the queue

How can I increase my chances of successful autobooking?

To maximize your chances of successful autobooking:

Keep your login session active
Ensure your preferences are correctly set
Be patient as the system works through the queue
Remember that failures are often a sign that the system is working as designed to ensure fair distribution of slots

If you need more support or have additional questions, feel free to contact us through the app or our support page.